Privacy Notice

Effective Date: 11/01/2012
Last Updated: 03/11/2025

1. Who We Are

Bissell and Partners Ltd (“we”, “our”, “us”) is an insurance brokerage based in London. We are the data controller for the personal data we collect and process.
Contact Details:

• Address: 5 Market Place, Wymondham, Norfolk, NR18 0AG, United Kingdom
• Email: enquiries@bissellandpartners.co.uk 
  If you have any questions about this notice or how we handle your data, please contact us at the details above.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, title, date of birth
• Contact Data: Address, email, phone number
• Financial Data: Payment details, bank account information
• Policy Data: Insurance policy details, claims history
• Technical Data: IP address, browser type, cookies (see our Cookie Policy)

3. How We Collect Your Data

• Directly from you (via forms, email, phone, or in person)
• From third parties (e.g., insurers, underwriters, or publicly available sources)

4. Why We Use Your Data

We process your personal data for the following purposes:

• To provide insurance brokerage services
• To manage client relationships and renewals
• To comply with legal and regulatory obligations
• For marketing (only with your consent)

5. Legal Basis for Processing

We rely on:

• Contractual necessity (to provide our services)
• Legal obligation (to comply with FCA and data protection laws)
• Legitimate interests (business operations and fraud prevention)
• Consent (for marketing communications)

6. Sharing Your Data

We may share your data with:

• Insurance providers and underwriters
• Regulators and authorities (where legally required)
• IT and cloud service providers (under strict confidentiality agreements)
  We do not sell your personal data.

7. International Transfers

If we transfer data outside the UK, we ensure appropriate safeguards (e.g., adequacy decisions or standard contractual clauses).

8. Data Retention

We keep your data only as long as necessary:

• Client records: 7 years after policy expiry
• Marketing data: Until you withdraw consent

9. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
  To exercise these rights, contact us at [Insert Contact Email].

10. Complaints

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk.

11. Updates

We may update this notice from time to time. Please check our website for the latest version.